Acceptance of terms
Welcome to Metadologie. These Terms & Conditions govern your access to and use of our website and our services, including MetaShip, M-Pay, M-Quote, DocsBag, MetaTax, and the Meta Platform Plugin.
By accessing or using our services, you confirm that you have read, understood, and agreed to these Terms. Continued use constitutes acceptance of any updates. If you do not agree, please discontinue use of our services.
Use of services
You agree to use our services only for lawful purposes and in compliance with applicable international laws and regulations. You must not:
- Violate any applicable laws or regulations.
- Interfere with system security or operations.
- Attempt unauthorised access to systems or data.
- Use the platform for fraudulent, harmful, or abusive activities.
User accounts & security
You may be required to create an account to access certain services. You are responsible for:
- Maintaining accurate account information.
- Safeguarding your login credentials.
- All activities conducted under your account.
We reserve the right to suspend accounts
Accounts found to be in violation of these Terms may be suspended or terminated without prior notice.
Product-specific terms
The following terms apply in addition to these general Terms, for each product in the M-Suite and the Meta plugin.
MS MetaShip · Logistics & shipping
- Users must provide accurate shipment and delivery information.
- Delivery timelines depend on third-party carriers.
- We are not liable for carrier-related delays or disruptions.
MP M-Pay · Payments
- Payments are processed via authorised third-party providers.
- Sensitive financial data is handled by payment processors.
- Payment disputes may be subject to third-party terms.
MQ M-Quote · Quoting
- Quotes are indicative and subject to confirmation.
- Pricing may vary based on final agreements.
DB DocsBag · Document management
- Documents are managed via third-party cloud providers.
- We are not responsible for third-party storage failures.
MT MetaTax · Tax & compliance
- Users are responsible for accuracy of tax-related data.
- We facilitate compliance but do not provide legal or tax advisory services.
Social media plugin · Meta
- Access to Meta data is based on user authorisation.
- Usage must comply with Meta Platform Terms and Developer Policies.
- We are not responsible for changes made by Meta platforms.
Payments & billing
Users agree to pay all applicable fees associated with the services. Fees, billing cycles, and payment terms may vary depending on the product or agreement.
User responsibilities
You agree to:
- Provide accurate and complete information.
- Use services in compliance with laws.
- Avoid misuse, abuse, or unauthorised access.
Third-party services
Our platform integrates with third-party providers such as payment gateways, logistics carriers, cloud storage services, and Meta platforms. We are not responsible for the performance, policies, or practices of these third parties.
Intellectual property rights
All IP belongs to Metadologie or its licensors
This includes software, content, branding, and design. Unauthorised use is strictly prohibited.
Service availability
We aim to provide reliable services but do not guarantee uninterrupted or error-free operation. Temporary downtime may occur due to maintenance or external dependencies.
Limitation of liability
To the fullest extent permitted by applicable law, Metadologie shall not be liable for:
- Indirect, incidental, or consequential damages.
- Loss of data, revenue, or business opportunities.
- Issues arising from third-party services.
Indemnification
You agree to indemnify and hold harmless Metadologie from any claims, damages, or liabilities resulting from:
- Your use of the services.
- Violation of these Terms.
- Violation of applicable laws or third-party rights.
Suspension & termination
We may suspend or terminate your access if you:
Violate these Terms · Engage in unlawful or harmful activities · Compromise system security or integrity.
International use
Our services are accessible globally. Users are responsible for compliance with local laws and regulations applicable in their jurisdiction.
Social media platform plugin (Facebook & Instagram integration)
User authorisation
Access to Meta data is strictly based on explicit user authorisation via the Meta OAuth "handshake." We do not access account data without your direct permission.
Compliance with Meta policies
By using our social media plugins, you agree to comply with the Meta Platform Terms, Developer Policies, and Commercial Terms. Any use of our plugin that violates Meta's policies, including the Meta Community Standards, may result in immediate termination of service.
Prohibited conduct
You may not use this integration to:
Send unsolicited bulk messages (spam) · Engage in harassment · Use automated scripts to harvest user data in violation of platform rules.
Human-to-human communication
This plugin is designed to facilitate professional communication between support agents and customers within a CRM environment. Users are solely responsible for the accuracy and legality of the content of all messages sent through the integration.
Limitations & service changes
Metadologie is not responsible for any service interruptions, data loss, or functional changes caused by updates to Meta's API, platform deprecations, or account-level restrictions imposed by Meta.
Data revocation
Users may revoke our plugin's access to their Meta data at any time through their Meta Business Suite Settings or by contacting our support team at support@metadologie.com. Upon revocation, we will cease to process new data from your Meta accounts as per our Privacy Policy.
Governing law & dispute resolution
These Terms shall be governed by and interpreted in accordance with international commercial laws and principles, without regard to conflict-of-law provisions.
Any disputes arising out of or relating to these Terms shall be resolved through:
- Good faith negotiations, followed by
- Binding arbitration under internationally recognised arbitration rules (e.g., UNCITRAL or ICC).
The place of arbitration and governing procedural rules may be mutually agreed upon or determined based on applicable international standards.
Changes to terms
We may update these Terms periodically. Continued use of the services after updates constitutes acceptance of the revised Terms.
Contact information
Questions about these Terms? Reach the right team: