RET-03 · Retail & E-commerce

Salesforce that connects every channel

Storefront, inventory, orders and service.

COMMERCE · LiveChannels in sync
0%
Storefront uptime
0M
Customer profiles
0
Avg. CSAT
The terrain

Where a broken handoff becomes an abandoned cart

Retail lives and dies on the join between commerce and service.

CH-01

Siloed channels

Web, store, marketplace and POS each hold their own orders.

CH-02

Inventory drift

Stock counts that disagree across channels.

CH-03

Disconnected service

Support reps without order context.

What we build

A Salesforce org, end to end commerce-ready

01
Unified customer 360

Every order, return and conversation across web, store and marketplace on one record.

02
Inventory & order sync

One inventory truth across channels with real-time order orchestration and zero double-sells.

03
Service with order context

Support reps see the full order timeline — returns, shipping and history in one view.

04
Self-service checkout

Salesforce-powered storefronts with payment and tax wired straight into the order.

Customer 360 · liveSyncing
Order · ChannelOnline
Inventory · StockIn sync
Loyalty · Points2,480
Fulfilment · StatusShipped
31%
Repeat-purchase
−0.2%
Oversell rate
1.2M
Profiles

One customer record across every channel - the storefront, the warehouse and the support desk finally see the same order, the same stock, the same person.

What we offer

End-to-end Salesforce, tuned for retail

Implementation, customization, integration and managed services.

01

Salesforce implementation

Commerce.

CommerceService CloudExperience
02

Custom development

Apex, LWC and Flow for what off-the-shelf can't do.

ApexLWCFlow
03

Integration services

Two-way sync between Salesforce and storefront.

StorefrontPaymentsAPI
04

Automation

Replace the manual reconciliation behind oversells.

InventoryOrder routingRefunds
05

Support & managed services

Monitoring, training and maintenance with people on call.

MonitoringTrainingOn-call
06

Compliance built-in

Audit-ready by default.

PCISales taxAudit trails
Products · The M-Suite

Pick an app. See it move.

Five Salesforce-native apps. Click one to see it live.

E-Q
EntravaAQQuoting · CPQ
M-SH
MetaShipShipping
M-PY
M-PayPayments
M-TX
MetaTaxTax compliance
DB
DocsBagDocument storage
salesforce / EntravaAQ / QT-7741 / quoting
EntravaAQ · CPQ

Quote parts in minutes, not hours.

Dynamic parts pricing, margin guardrails and one-click quote documents — generated straight from the Salesforce record.

  • Real-time margin & markup controls
  • Branded quote PDFs in one click
  • Parts catalog priced against live cost
Explore EntravaAQ
Quote value · 6 moLive
$48.2k
↑ 80% faster turnaround
Quotes issued+34%
MetaShip · Shipping

Ship across 3 carriers, one wizard.

Compare FedEx, UPS and DHL rates, print labels and watch tracking flow back into Salesforce automatically.

  • One unified multi-carrier interface
  • Bulk-process up to 1,000 shipments
  • Live tracking inside the record view
Explore MetaShip
Rate compare · live3 carriers
$14.20
best rate · FedEx 2Day
FedEx$14.20
UPS$18.90
DHL$21.40
M-Pay · Payments

Take payment from any record.

Card and ACH on orders and invoices, with receipts reconciled straight back to the account — no portal hop.

  • Card & ACH, PCI-compliant
  • Auto-reconciled to the invoice
  • Pay-by-link for remote customers
Explore M-Pay
Collected · 30 daysSettled
$214k
↓ 9 days avg. time to pay
Card68%
ACH32%
MetaTax · Compliance

Cross-border tax, resolved at quote.

Real-time duty and tax on international parts sales — multi-jurisdiction rates calculated at quote time, no manual lookups.

  • Live multi-jurisdiction rate engine
  • Duty & VAT applied at quote time
  • Audit-ready tax trail on every line
Explore MetaTax
Landed cost · US→DECalculated
VAT 19%$2.4k
Import duty$1.4k
DocsBag · Storage

Every cert, on the record.

Generate, store and serve certificates, work packs and order docs straight from the Salesforce record they belong to.

  • Auto-generated work packs & certs
  • Version-controlled, audit-ready
  • One click from the record to the doc
Explore DocsBag
Docs stored · 90 daysv3
2,140
100% linked to records
Certs & work packs+18%
Integration library · 200+

One Salesforce. Every tool you use.

From storefront and payment platforms to shipping, tax and review tools.

Records synced · last 24h
0M
flowing both ways across connected systems
200+Integrations
99.9%Sync uptime
<200msLatency
Throughput by categoryLive
Records moved through each connector group this week
Ops
Finance
Comms
Compliance
Other
AllOperationsFinanceCommunicationsCompliance
SF
Storefront
Commerce Connected
SH
Shopify
Channel sync Connected
Stripe
Stripe
Payments Connected
Avalara
Avalara
Tax compliance Connected
Zenkraft
Zenkraft
Shipping Connected
RingCentral
RingCentral
Telephony Connected
TW
Twilio
SMS & chat Connected
YayPay
YayPay
AR automation Connected
Strategic partners we ship with
SalesforceDocuSignAuthVia
Case studies

Real teams. Real outcomes.

Retail · Self-service commerce
0%
self-service checkout, cart to fulfilment
Lumen Goods

A Salesforce-powered store customers order from directly

We built a dynamic storefront with full self-service checkout.

ZenkraftAuthViaAvalara
Customer service
0%
average handle time
RingCentral × Service Cloud

Support with full order context

Calls.

RingCentralService CloudOrder context
Finance ops
0hr
reclaimed every month
Esker × Salesforce CPQ

Order-to-cash without the spreadsheet grind

Invoices.

EskerCPQAR automation
Engagement

Four phases. Reversible at every milestone.

01
Discovery

Deep dive on org, data, integrations, and risk surfaces.

WK 0–2
02
Blueprint

Architecture canvas, sequencing plan, explicit success metrics.

WK 2–4
03
Build

Sprint cadence with telemetry from day one. Weekly leadership demo.

WK 4–N
04
Steady-state

Managed ops with named SREs, quarterly audits, on-call rotation.

ONGOING
SALESFORCECUSTOMER 360CHANNELWeb StoreCHANNELMarketplaceCHANNELRetail POSCHANNELSocialORDERSOrchestrationSERVICEOrder Care
Every channel funnels into one customer record, then out to orders and service — synced in real time